Terms of sale

1. Who we are

Jotwren is the trading name of Phillip Vidal, a sole trader based in the United Kingdom. Postal address: 28 Vince Court, London N1 6EA. Email: contact@jotwren.com. You can also reach us through our contact form.

2. How buying works

You buy directly from us. Payments are processed securely by Stripe; we never see your card details. Stripe emails your receipt, and we email your download link.

Where we sell: we can’t currently sell to customers in European Union countries. If an order comes from an EU billing address, we refund it in full straight away and no download is supplied.

3. Prices

Prices are in pounds sterling. We aren’t registered for VAT, so no VAT is added. If your card is in another currency, your bank converts the amount and may charge a fee. You pay the price shown at checkout when you place the order.

4. Delivery

All our products are digital downloads; nothing is posted. Straight after payment you’re taken to your download, and we email the link to the address you give at checkout. The link works for 30 days and up to 10 downloads. If it expires or stops working, message us and we’ll send a new one.

You need a PDF reader to open the files and, where a product includes one, a spreadsheet app such as Excel, Google Sheets or Numbers.

5. Your licence

Personal licence: use these files yourself, or within your own business. Please don't share, resell or redistribute them, in whole or in part.

• You may print as many copies as you need, for yourself or for use within your own business.
• You may not share the files with anyone else, resell them, include them in products of your own, or upload them to template or file-sharing sites.
• The designs and content remain our copyright. Buying a product gives you a licence to use it, not ownership of it.

Read the licence summary.

6. What our products are, and aren’t

Every listing shows real pages rendered from the actual file, the page list and the formats included. Our products are planners, trackers and templates for organising your own work. They aren’t financial, legal, tax, medical or clinical advice. Where a decision matters, check it with a qualified professional.

7. Refunds and your rights

Because our products are downloads, you’ll be asked at checkout to agree that delivery starts straight away and that you lose the usual 14-day right to cancel once you’ve downloaded the files. Until you download them, you can have a full refund within 14 days of buying, for any reason. We confirm this in your order email. See our Refunds page for how to ask.

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If a product isn’t, we’ll fix or replace it. If we can’t, we’ll refund you. This applies whether or not you’ve downloaded the files.

8. Our responsibility to you

We’re responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to take reasonable care. We aren’t responsible for loss that wasn’t foreseeable.

If you use a product in a business, we aren’t responsible for loss of profit, business, revenue or opportunity. Our total responsibility for any one product is limited to the price you paid for it.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.

9. Changes to these terms

We may update these terms. The version on this page when you placed your order is the one that applies to that order.

10. The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts. If something goes wrong, please tell us first. Most problems can be sorted out quickly.