Policies
Refunds
Haven’t downloaded your files yet? You can have a full refund within 14 days of buying, for any reason.
Once you’ve downloaded them, we can’t take them back, so change-of-mind refunds end there. You agree to this with a tick-box at checkout, and it’s why every listing shows real pages from inside the file, so you can check a product fits before you buy.
If a file is faulty or isn’t what we described, we’ll always put it right, whenever you downloaded it.
Last updated 9 November 2026.
Faulty or not as described
If a file won’t open, has a mistake, or doesn’t match its listing, tell us. We’ll send you a corrected file. If we can’t fix it, we’ll refund you. This is your right under the Consumer Rights Act 2015, and the download rule above doesn’t affect it.
How to ask for a refund
Send us a message through the contact form. Choose “Refund”, and include the email address you used at checkout and the product name (or the order reference from your download email).
What happens next
- You get the full amount back to the card or account you paid with.
- Refunds are processed through Stripe. Most banks show the money within 5 to 10 working days.
- Your download link stops working once the refund goes through.
When we may say no
We can’t give change-of-mind refunds once the files have been downloaded, and we may refuse refunds where there are signs of fraud or abuse, such as repeatedly buying and refunding products. Neither affects your rights if a product is faulty.
For the full terms, see our Terms of sale. Jotwren sells digital downloads only, so there’s nothing to post back.
Questions about this page? Send us a message. Back to the shop